Privacy Policy

Akira Jewellery Inc. (“Akira Jewellery,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use akirajewellery.com (the “Website”), purchase our products, contact us, request custom jewellery, subscribe to communications, or otherwise interact with Akira Jewellery.

This Privacy Policy is intended to describe our privacy practices in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Nothing in this Privacy Policy limits or excludes any rights or protections that cannot legally be limited or excluded under applicable law.

1. Who We Are

The organization responsible for personal information collected and controlled by Akira Jewellery is:

Akira Jewellery Inc.
Unit 71, 6181 Mayfield Road
Brampton, Ontario L6P 2W9
Canada

Privacy Officer: Privacy Officer, Akira Jewellery Inc.
Email: [email protected]

The Privacy Officer is responsible for overseeing Akira Jewellery's compliance with applicable privacy requirements and handling privacy-related questions, requests, and complaints.

2. What Is Personal Information?

For the purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual.

Depending on how you interact with us, this may include your:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and purchase history
• Product preferences
• Custom jewellery specifications and instructions
• Communications with us
• Information provided through customer-service inquiries
• Payment-related information
• Financing-related information where applicable
• IP address and certain technical information
• Website browsing and interaction information
• Information necessary to prevent fraud or unauthorized transactions
• Any other information that you voluntarily provide to us

We do not intentionally collect personal information that is unnecessary for the purposes for which it is collected.

3. How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

• Place an order
• Create or use an account
• Request a quote
• Request custom jewellery
• Contact us
• Subscribe to marketing communications
• Submit a form on our Website
• Participate in a promotion
• Request customer service
• Communicate with us by email, telephone, social media, or other channels

Automatically

When you visit our Website, certain technical and usage information may be collected automatically through cookies and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of access
• Website interactions
• General Website performance information

4. Purposes for Collecting Personal Information

We collect personal information only for identified and reasonable purposes.

These purposes may include:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Providing customer service
• Communicating with customers about orders
• Providing quotations and product information
• Processing custom jewellery requests
• Managing customer accounts
• Verifying transactions
• Preventing fraud and unauthorized activity
• Protecting our customers and business
• Maintaining business and transaction records
• Managing warranties, exchanges, and applicable service requests
• Improving our Website, products, and services
• Understanding customer preferences and Website usage
• Sending marketing communications where permitted and where the required consent has been obtained
• Meeting tax, accounting, legal, regulatory, and record-keeping requirements
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our agreements and protecting our legal rights
• Resolving disputes
• Any other purpose disclosed to you at or before the time the information is collected

We will not use personal information for a new purpose that is materially different from the original purpose without obtaining consent where consent is required by law.

5. Consent

Akira Jewellery generally obtains knowledge and consent before collecting, using, or disclosing personal information, except where applicable law permits or requires us to do so without consent.

The form of consent we use may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

Where appropriate, consent may be express, such as when you actively provide information or opt in to receive marketing communications.

In other circumstances, consent may be implied where permitted by law and where the collection, use, or disclosure is reasonably within your expectations.

We will not require consent for purposes that are not necessary to provide a requested product or service where applicable law requires that you be given a meaningful choice.

You may withdraw consent to certain future uses or disclosures of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect our ability to continue processing information where processing is permitted or required by law or where necessary to complete a transaction or fulfill a legal obligation.

6. Information Required to Complete a Purchase

Certain personal information is necessary to complete an order or provide requested services.

For example, we may require your name, contact information, billing information, and shipping information to process and deliver an order.

If you choose not to provide information that is reasonably necessary for a particular transaction, we may be unable to process the transaction or provide the requested service. We will not require unnecessary personal information as a condition of purchasing our products.

7. Payment Information

Payments made through the Website may be processed by third-party payment processors.

Depending on the payment method used, payment information may be collected directly by the applicable payment processor rather than being stored by Akira Jewellery.

We may receive information such as:

• Payment status
• Transaction confirmation
• Transaction reference numbers
• Limited payment information necessary to identify or reconcile a transaction

We do not intentionally retain complete credit-card numbers or card security codes when those details are processed directly by third-party payment processors. Payment processors may have their own privacy policies and terms governing their handling of payment information.

8. Financing and Payment Services

Where financing, installment payments, or third-party payment services are offered, the applicable provider may collect and process information directly in accordance with its own privacy policy and terms. Where necessary to facilitate a transaction, Akira Jewellery may receive or disclose limited information relating to the transaction, payment status, or financing arrangement. Any credit assessment, approval, financing decision, or collection activity conducted by a third-party provider is subject to that provider's own policies and applicable law.

9. Custom Jewellery Information

If you request custom jewellery, engraving, personalization, or other customized products, we may collect information necessary to fulfill your request.

This may include:

• Engraving text
• Names or initials
• Dates
• Design instructions
• Product specifications
• Images or files that you voluntarily provide
• Other information necessary to create or personalize your product

Customers should not provide unnecessary sensitive personal information in customization instructions. We may retain customization information for reasonable business, production, customer-service, warranty, accounting, and record-keeping purposes.

10. Disclosure to Service Providers

We may disclose personal information to third-party service providers where reasonably necessary to operate our business and provide products and services.

Depending on the circumstances, these service providers may include:

• Payment processors
• Shipping and delivery companies
• Website hosting and technology providers
• E-commerce service providers
• Customer-service providers
• Email and communication providers
• Marketing and advertising service providers
• Analytics providers
• Fraud-prevention and security providers
• Financing and payment providers
• Professional advisers, including lawyers, accountants, auditors, and insurers

We only disclose information reasonably necessary for the applicable purpose. Akira Jewellery remains responsible for personal information under its control, including information transferred to service providers for processing, subject to applicable law.

11. International Processing

Some third-party service providers may operate or store information outside Canada.

As a result, your personal information may be processed or stored in another country and may be subject to the laws of that jurisdiction.

Where personal information is transferred to a service provider outside Canada, Akira Jewellery will take reasonable steps appropriate to the circumstances to protect the information and ensure that the provider handles it for authorized purposes. Foreign governments, courts, law-enforcement agencies, or regulatory authorities may have lawful access to information located within their jurisdiction.

12. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts, analytics technologies, and similar technologies.

These technologies may be used to:

• Operate the Website
• Maintain Website functionality
• Remember preferences
• Improve Website performance
• Understand Website traffic and usage
• Detect fraud and security issues
• Measure advertising or marketing effectiveness, where applicable
• Provide relevant Website functionality

Some cookies may be necessary for the Website to operate, while others may be optional. You may be able to control cookies through your browser settings. Blocking or deleting cookies may affect certain Website functions. Where applicable law requires consent for certain non-essential tracking technologies, we will seek consent in accordance with applicable requirements.

13. Marketing Communications

If you provide consent to receive promotional communications from Akira Jewellery, we may send information about:

• New jewellery collections
• Products
• Promotions
• Special offers
• Events
• Sales
• Other marketing communications

Commercial electronic messages, including promotional emails and text messages, will be sent in accordance with applicable Canadian anti-spam requirements.

Marketing communications will include an appropriate unsubscribe mechanism where required.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting: [email protected]

Withdrawing marketing consent does not prevent us from sending necessary non-promotional communications relating to transactions, orders, accounts, security, or other services.

14. Fraud Prevention and Security

Because Akira Jewellery sells valuable jewellery products, we may use personal information reasonably necessary to detect, investigate, and prevent:

• Fraud
• Identity misuse
• Unauthorized transactions
• Payment fraud
• Account abuse
• Theft
• Other unlawful or unauthorized activities

Where permitted by law, we may disclose information to payment processors, financial institutions, insurers, law enforcement, regulators, or other appropriate parties when reasonably necessary to prevent or investigate suspected fraud or unlawful activity.

15. Legal and Regulatory Requirements

We may collect, use, retain, or disclose personal information without additional consent where permitted or required by applicable law.

This may include situations involving:

• Tax and accounting obligations
• Court orders
• Legal proceedings
• Government or regulatory requirements
• Law-enforcement requests
• Fraud investigations
• Dispute resolution
• Insurance matters
• Compliance with applicable legislation

Where legally permitted, we will limit such disclosures to the information reasonably necessary for the applicable purpose.

16. Data Retention

Akira Jewellery retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, regulatory, and other obligations.

Different categories of information may be retained for different periods depending on the purpose and applicable requirements.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and record-retention requirements.

17. Safeguards

Akira Jewellery uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold.

Safeguards may include:

• Access controls
• Restricted employee access
• Password and authentication controls
• Physical security measures
• Secure handling and disposal procedures
• Staff privacy and confidentiality practices
• Technical security measures
• Monitoring and fraud-prevention measures

Access to personal information is limited to individuals who reasonably require access for authorized business purposes. No method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of personal information.

18. Privacy Breaches

Akira Jewellery maintains procedures for responding to suspected privacy and security breaches.

If a breach of security safeguards involving personal information occurs, we will assess the circumstances and take reasonable steps to contain, investigate, and address the breach.

Where required by PIPEDA or other applicable law, Akira Jewellery will report the breach to the appropriate privacy regulator and notify affected individuals when the applicable legal threshold is met.

Under PIPEDA, a breach must generally be reported to the Office of the Privacy Commissioner of Canada and affected individuals must be notified where it is reasonable to believe that the breach creates a real risk of significant harm. We will also maintain records of breaches as required by applicable law.

19. Accuracy of Personal Information

Akira Jewellery takes reasonable steps to ensure that personal information under our control is sufficiently accurate, complete, and current for the purposes for which it is used.

You may request correction of inaccurate or incomplete personal information, subject to applicable legal limitations. If appropriate, we may ask you to provide information necessary to verify the requested correction.

20. Access to Your Personal Information

Subject to applicable law, you may request access to personal information that Akira Jewellery holds about you.

A request should be made in writing and should provide sufficient information to identify the information being requested.

Please send access requests to:

Privacy Officer
Akira Jewellery Inc.
Unit 71, 6181 Mayfield Road
Brampton, Ontario L6P 2W9
Canada

Email: [email protected]

We may need to verify your identity before providing access to personal information. There may be circumstances where access cannot be provided or must be limited as permitted or required by law. If access is refused, we will provide an explanation to the extent required by applicable law.

21. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate or incomplete, you may request that it be corrected.

Please contact our Privacy Officer at: [email protected]. We will take reasonable steps to review and address correction requests in accordance with applicable law.

22. Privacy Complaints

If you have a concern about how Akira Jewellery has collected, used, disclosed, retained, or otherwise handled your personal information, we encourage you to contact our Privacy Officer first.

Please provide sufficient information for us to understand and investigate your concern.

Complaints may be submitted to:

Privacy Officer
Akira Jewellery Inc.
Unit 71, 6181 Mayfield Road
Brampton, Ontario L6P 2W9
Canada

Email: [email protected]

We will investigate privacy complaints in a reasonable manner and take appropriate steps where a complaint is found to be justified. If you are not satisfied with our response, you may have the right to bring your concern to the applicable privacy oversight authority, including the Office of the Privacy Commissioner of Canada, subject to applicable law.

23. Children’s Privacy

Our Website is not directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact our Privacy Officer.

24. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, social-media platforms, payment services, financing services, or other third-party services. Akira Jewellery is not responsible for the privacy practices, security, content, or policies of third parties. When you interact directly with a third-party service, that third party's own privacy policy and terms may apply. We encourage you to review those policies before providing personal information to third parties.

25. Business Transactions

If Akira Jewellery is involved in a proposed or completed business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or sale of all or part of the business, personal information may be disclosed or transferred as reasonably necessary for the transaction and as permitted by applicable law. Any successor organization receiving personal information will be expected to handle that information in accordance with applicable privacy requirements.

26. Your Privacy Rights Are Not Waived

Nothing in this Privacy Policy is intended to remove, restrict, or waive any privacy rights or other legal rights that you may have under applicable Canadian or Ontario law. Where a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

27. Changes to This Privacy Policy

Akira Jewellery may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our Website
• Our products or services
• Technology
• Privacy practices
• Applicable laws or regulatory requirements

When we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice. We encourage you to review this Privacy Policy periodically.

28. Contact Information

For questions, requests, complaints, or concerns regarding privacy or personal information, please contact:

Akira Jewellery Inc.
Privacy Officer

Unit 71, 6181 Mayfield Road
Brampton, Ontario L6P 2W9
Canada

Email: [email protected]

Website: akirajewellery.com

Last Updated: September 2, 2026